Refund

Policy

Article 1: Eligible Refunds

We may offer refunds under the following conditions:

  • - You were charged in error due to a technical issue.

  • - You were unable to access a service you paid for (within -the first 7 days of purchase).

  • - Duplicate transactions were made on your account.

Article 1a: Eligible Refunds

At TheSpinGage, we understand that certain situations may warrant a refund. We aim to be fair and transparent in evaluating these cases. Refunds may be granted under the following specific conditions:

a. Erroneous Charges Due to Technical Issues

If you were charged unintentionally due to a system error, technical malfunction, or an issue on our payment processor’s side, you may be eligible for a full refund of the affected amount. Examples include:

  • Being billed multiple times for the same service.

  • Being charged for a service you did not select or confirm.

  • Technical interruptions during payment that caused mischarges.

We require supporting documentation (such as a screenshot of the bank charge) to investigate and resolve the issue promptly.

b. Inaccessibility of Purchased Services (Within 7 Days)

If you purchased a feature, subscription, or access to a premium area of TheSpinGage and were unable to use it due to system malfunction, platform bugs, or login/access issues within the first 7 calendar days of the transaction, you may request a refund.

Note: The inability to use a feature due to personal technical issues (e.g., outdated browser or incompatible device) may not be eligible unless proven that the issue originated from our platform.

c. Duplicate Transactions

If your account shows that the same purchase was processed more than once, and you were billed multiple times for identical access or services, we will refund the duplicate amount(s) after verifying your transaction history.

Please contact us with the relevant transaction details (dates, payment method used, amount billed) so our support team can act quickly.

Article 2: Non-Refundable Items

The following are non-refundable:

  • - Access to digital rewards after they have been redeemed or delivered.

  • - Account & Dashboard Has Been Delivered

  • - Credits, tokens, or spins that have already been used.

  • - Subscription payments after the renewal date.

  • - One-time purchases or activation fees (unless otherwise stated).

Article 3: How to Request a Refund

To request a refund, please contact our support team at:

📧 thespingage@gmail.com

Include:

  • - Your full name

  • - Account ID or email used to sign up

  • - Date and description of the transaction

  • Reason for the refund request

Article 4: Processing Time

Once your refund request is received and validated:

  • Approved refunds will be processed within 7 business days.

  • Refunds are issued to the original payment method.

Article 5: chargeback

Initiating a chargeback without contacting our support team first may result in account suspension. We encourage users to work with us to resolve issues before contacting their bank or card issuer.